1. BOOKINGS & PAYMENTS

• All bookings must be made through our website or approved communication channels.

•  A booking is considered confirmed only once payment has been completed.

• Prices listed on our website may vary based on property size, condition, location, and service add-ons.

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2. CANCELLATION & RESCHEDULING POLICY

• Clients may cancel or reschedule a booking at least 24 hours before the scheduled appointment without penalty.

• Cancellations or rescheduling requests made less than 24 hours before the appointment will incur a 50% cancellation fee, charged automatically to the card or deducted from the payment already made.

• No-shows or failure to provide access to the property at the scheduled time will be treated as a full cancellation, and the full booking amount will be charged.

 

3. ACCESS TO PROPERTY

• The client is responsible for ensuring the cleaner has safe and timely access to the property.

• If the cleaner cannot enter the property within 15 minutes of the scheduled time, the appointment will be marked as inaccessible, and the full fee will apply.

• Keys left in unsafe or informal locations are the client’s responsibility.

 

4. CLEANING SERVICES & LIMITATIONS

• Our cleaners follow a standard checklist, but specific tasks may vary based on time limitations and the condition of the property.

• We do not move heavy furniture, appliances, or personal items due to safety and liability reasons.

• Extremely dirty spaces, mold, hazardous waste, pet accidents, or biohazards require prior approval and may incur additional fees or be refused entirely.

• We do not guarantee removal of permanent stains, deep-set grime, damage caused by previous cleaners, or wear-and-tear issues.

 

5. CUSTOMER OBLIGATIONS

• Clients must provide accurate information about the property size, condition, and requested services.

• False or misleading descriptions may result in additional charges or immediate cancellation of the service.

• Clients must secure valuables. We take no responsibility for items not properly stored.

 

6. CLEANER SAFETY

• Cleaners must work in a safe, respectful environment. Any harassment, unsafe conditions, or inappropriate behavior will result in immediate termination of service with no refund.

 

7. COMPLAINTS & QUALITY ASSURANCE

• If you’re unhappy with the service, you must report it within 12 hours of job completion with photos.

• We may offer a re-clean of the specific area(s) only — no refunds.

• We do not accept complaints for issues linked to old dirt, permanent damage, unrealistic expectations, or incomplete client instructions.

 

8. LIABILITY

•  Nikokira is not liable for:

          - Pre-existing damage

          - Defects in property materials

          - Wear and tear

          - Items not properly secured by the client

          - Loss or breakage of fragile items not safely stored

• Accidental damages caused by the cleaner will be assessed case-by-case and must be reported immediately.

 

9. TRAVEL SURCHARGES

• Properties located outside areas accessible by public transportation may incur an additional travel fee.

• Sunday appointments carry a 15€ surcharge.

 

10. RIGHT TO REFUSE SERVICE

• We reserve the right to refuse or cancel service for any property or situation deemed unsafe, unsanitary, or unreasonable.